In-Person Appointment Safety Measures During COVID-19


The safety and wellbeing of our clients and staff is our top priority, and we are committed to doing our part to keep everyone safe and healthy.

We are recommending video and telephone appointments, but can accommodate in-person options.* 

*Dependent on the discretion and circumstances of the client and counsellor, contact us or email your  counsellor for additional information


Our In-Person Appointment Safety Measures Include:

  • Appointments are staggered to reduce contact between clients and staff.
  • Our office has Personal Protective Equipment (PPE), including:



Hand Sanitizers

Surface Sanitizers

Plexiglas Shield at the Office Front Desk

In accordance with the new mandatory public health measures issued on November 24th, a physical barrier must be in place during appointments – either masks worn by the client and practitioner, or there must be a screen in between the client and practitioner.

Additional safety measures:

  • Clients and employees answer screening questions prior to entering the office
  • Each person is provided supplies to sanitize their hands upon entry and when leaving the building.
  • Several hand sanitizer stations are set up in the lobby of the building, in the office waiting area, and sanitizer is available in each office.
  • Masks are mandatory in common areas (including the building lobby, along with office waiting area and hallways).
    • In accordance with the new mandatory public health measures issued on November 24th, masks must be worn during appointments as well.
  • We ask that clients make minimal use of the waiting area, if possible.
  • Common surfaces in the waiting area and in each office (e.g. tables, chairs, door handles) are wiped down after each client, and when staff finish using each
  • Our offices and waiting area have been organized to accommodate physical distancing of at least 6 feet / 2 meters.


We will continue to update our processes with any additional measures as required.
Thank you for working with us as we all work together to support everyone’s health and wellbeing.